Returns & Refunds

Standard Returns Policy

If you are dissatisfied with an item, you can request a return by visiting your Order History page or contacting us via our Contact page. For eligible orders, you have up to 30 calendar days from the time you receive your item(s) to initiate a return.

Items ineligible for return:

• Approved customized or personalized products
• Opened bundles, sealed decks, or sealed packs
• MoxProxies gift cards
• Support tickets and technical service incidents

To initiate a return, sign in and visit your Order History page.

Locate the order containing the item you'd like to return and open it. From the order detail page, use the "Get help with this order" link to contact our team with your return request. Include the item(s) you want to return and your reason.

Once we receive your request, our customer support team will review the circumstances. If approved, we'll send you a return label to the original shipment address and a confirmation email.

Don't have an account?

If you checked out as a guest or the item you received is incorrect or damaged, contact us directly at info@moxproxies.com . We respond Monday–Friday, 9:00 AM–6:00 PM Eastern Time.

* Returns are subject to approval based on the reason for return, your account history, order volume, and whether your order contains customized items.

Once we receive your returned item, a refund is initiated immediately. If you cancelled an order within the cancellation window, the refund is processed as soon as your request is submitted. Refund timing depends on your payment method:

• Credit or debit card: Refunds are sent to your card-issuing bank within five business days of receiving the return. Contact your bank for exact posting timelines.
• Account balance: Any portion paid with an account balance is refunded back to your balance immediately upon approval.

Exchanges

Personalized and custom cards may not be eligible for exchange. If you'd like to exchange an item rather than receive a refund, please specify this in your return request. Exchanges are subject to separate approval conditions and are not guaranteed — if an exchange is not approved, a refund will be issued instead.

Tracking Your Return & Refund

Visit your Order History page for the most up-to-date return and refund status.